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Ava Thompson
Sales
Hi, quick one — order ord-014 is still showing 'processing' on the dashboard, client is asking.
08:10
Let me check with fulfillment, give me a few minutes.
08:14
Looks like the payment capture is stuck. I'll escalate to billing now.
08:16
Thanks, they're a big account so I'd rather not keep them waiting.
08:20
Understood. Billing says the card issuer flagged it for review, should clear within the hour.
09:02
Ok, I'll let them know. Can you ping me the moment it clears?
09:05
Will do.
09:06
Payment cleared on my end, thanks for the quick turnaround.
10:40
Glad to hear — order ord-014 is marked shipped now.
10:42
New topic — can you pull the August invoice summary for my 1:1 tomorrow?
09:15
Sure, I'll export it from Reports and send it over today.
09:20
Export is queued — I'll drop a link in email once it lands.
14:05
Perfect, thank you.
14:10
One more thing — did the refund for ord-009 go through?
11:00
Checking now... yes, refunded yesterday afternoon.
11:04
Great, that closes the loop with the customer.
11:05
Anytime. Let me know if anything else comes up before the 1:1.
11:10
Will do — thanks again for staying on top of this.
15:30