Notes

MRR up 8% QoQ. Churn flat at 2.1%. Support ticket volume down after the new docs site shipped. Emma to circulate the deck by Monday.

Coffee, oat milk, eggs, the good bread from the corner bakery, limes.

Wants more ownership on the notification system rewrite. Flagged that on-call rotation feels uneven — two people carrying most of the pages last month. Follow up with a rotation audit before next 1:1.

Their finance team wants CSV export on every table, not just invoices. Also asked about SSO timeline — currently on the Q4 roadmap, mentioned that explicitly so expectations are set.

Betting table concept is worth trying for our next planning cycle. Six-week cycles with a two-week cooldown in between. Worth a lunch-and-learn with the team.

Three options so far: a lake house two hours out, a co-working retreat space downtown, or just a long working lunch if budget is tight this quarter. Vote in the team channel.

Three of the last five escalations were about the same CSV import edge case (blank header row). Worth fixing at the source rather than writing another macro for support.

Onion, carrot, celery, red lentils, cumin, a can of tomatoes, stock. Simmer 25 minutes. Finish with a squeeze of lemon — makes it taste like it took longer than it did.